Good communication is of the utmost importance. When a new family is accepted into our center, we like to be sure that we can share openly about any concerns or questions that may arise. It is important that there is a shared child care philosophy between the center and the parents. We welcome questions, feedback, or discussions of any kind that are oriented toward a positive outcome for the children. Sensitive issues will be discussed in private at a mutually beneficial time.

We offer full-day care for children between 6 months to 12 years.

Monday to Friday: 08:00 AM to 08:00 PM
Saturdays: 09:30 AM to 05:30 PM

We offer full playschool programs for children between 2 years to 3 years.

Monday to Friday: 09:00 AM to 12:00 PM (Summers)
Monday to Friday: 09:30 AM to 12:30 PM (Winters)

Winter Break for Playschool: 10 days
Summer Break for Playschool: 45 days

Your specific rates will be communicated to you at the time of admission. Fees are payable in advance and are due no later than the first week of the start of a new quarter. Payment may be made by cheque, credit card, or cash. There will be a late fee of Rs. 100/- per day for failure to pay on time. Repeated late payments may be grounds for termination, and parents who are more than 2 weeks late on payment will be denied childcare until the account is made current.

Transport and monthly fees are payable quarterly in advance. Annual fees are payable in advance for one year. For admissions during the financial year, the fee will be prorated to match the remaining quarters.

Parent Vacation: You must continue to pay the fees during your vacation to hold your daycare spot.

A late pick-up fee of Rs. 100/- will be assessed for all children picked up after the time mentioned at the time of admission, and Rs. 250/- per hour will be charged for extended hours. This will be added to the subsequent quarter’s fee notice.

Add-ons or schedule changes may be accepted only if a position is available for that day. They will be accepted on a first-come, first-served basis. Please note that changes of this nature may cause some disruption to our routine. We would appreciate as much notice as possible so that we can plan for meals, sleeping arrangements, and any activity changes.

We maintain an open-door policy for parents during daycare hours. Parents are always welcome to call or drop in to see their children. We would appreciate your consideration of our schedule when visiting or calling, as visitors can cause excitement among the children. If you call during the day, please be aware that we may be occupied with the children and unable to answer the phone. If you leave a message, we will return your call as soon as possible.

Daycare fees are based on enrollment (a reserved space), not on attendance. To maintain a reserved space, fees must be paid even during a child’s absence due to illness, holidays, vacation, or for any other reason.

Transport is available only for select locations and will be charged as per actuals, depending on the distance.

Changes in transport must be communicated one week in advance. If transport is availed, pick-up and drop-off will be from the main gate of colonies/societies, not doorstep.

Transport fee is applicable for 12 months irrespective of holidays or the child’s attendance.

We follow a positive discipline policy focusing on prevention, redirection, love, consistency, and firmness. Please understand that disagreements between children are normal. Young children may hit, throw toys, bite, etc., due to difficulty in expressing their feelings. We will intervene by preventing problems, redirecting behavior, discussing inappropriate actions, encouraging amends, and applying natural consequences when needed.

Ipsaa daycare is a well-child care facility. We do not provide sick childcare. The following illness policies are strictly enforced for the health and safety of all children and staff.

Sick Child Policy: A sick child may not attend daycare. If your child shows any signs of illness (see “Symptoms Requiring Removal of Child from Daycare”) or is unable to participate in daily activities, they must stay home. Sick children can expose others and are best cared for at home.

If a sick child is brought in or not picked up promptly when illness develops, it puts others at risk. Therefore, your cooperation is essential. We encourage handwashing and good hygiene to reduce the spread of illness.

If your child cannot participate in normal activities (including outdoor play), they must remain at home.

Children will be visually screened on arrival. If a child becomes ill, parents will be contacted and are expected to pick them up within one hour (60 minutes). If unreachable, the emergency contact will be called.

Children must stay home for at least 24 hours after symptoms have subsided. They may return 24–48 hours after starting antibiotics, depending on the illness. If a child has an ear infection but no other symptoms, they may return after 24 hours on antibiotics.

If you’re unsure whether your child is fit to attend, please contact the onsite director. Allergy-related symptoms or non-contagious conditions do not require exclusion if supported by a doctor’s note.

Symptoms Requiring Removal of Child from Daycare:

• Fever: 100°F underarm, 101°F orally, or 102°F rectally. Children must be fever-free without medication for 24 hours.
• Fever with sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.
• Diarrhea: Runny, watery, or bloody stools, or 2+ loose stools within 4 hours.
• Vomiting: 2+ episodes within 24 hours. Children who vomited during the night must stay home.
• Breathing trouble, sore throat, swollen glands, persistent coughing, or voice loss.
• Discharge from nose (non-clear), eyes, or ears.
• Rash, lice, ringworm, or frequent itching of the scalp/body.
• Extreme irritability, continuous crying, or excessive need for attention.

Please note: Sick children risk exposing others. We may request a doctor’s note confirming that the child is not contagious. Thank you for your cooperation.

Parents must supply all medications, whether prescription or over-the-counter. Written authorization is required for administering any medication.

All medication must be in its original container with the pharmacist’s or manufacturer’s label, including the child’s name, dosage, date, medication name, and administration times.

While minor injuries are inevitable, we take every precaution to ensure safety through supervision and childproofing.

Minor injuries are treated with appropriate first aid. In case of a serious emergency, you will be contacted immediately, and your child will be taken to the nearest hospital if needed. Please ensure we have up-to-date contact information.

Parents are responsible for all costs related to emergency medical treatment, including transportation. Ipsaa daycare is not liable for any injury or illness sustained by a parent, guardian, or child on the premises.

We reserve the right to terminate enrollment for the following reasons (including but not limited to):

• Failure to pay fees
• Repeated late pick-ups
• Incomplete admission forms
• Lack of parental cooperation or discourteous behavior
• Child unable to adjust to daycare after a reasonable time
• Inability to meet the child’s needs
• Non-compliance with handbook rules
• Serious illness of the child

We appreciate advance notice if you choose to withdraw, and we extend the same courtesy in return. A one-month written notice is required to terminate child care. The month must be paid in full regardless of attendance. We also reserve the right to give one month’s notice, during which fees will remain payable.

In extreme cases affecting the well-being of other children or staff, immediate termination may be issued. All outstanding dues must be cleared within 30 days of termination.

This contract is reviewed and revised annually. A new contract must be signed by all families each year. We reserve the right to revise fees and policies as needed. Written notice of changes will be provided, with at least two weeks’ notice wherever possible.